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Need Help?

Darren Smith and Clare Emery2

If you are in need of support or advice, do not hesitate to get in touch and, if one of our services is not appropriate for you then we will signpost you to the appropriate place.

Below are answers to some of the common questions which are put to us. If you have a query which is not covered, please contact:

admin@julianhouse.org.uk or telephone 01225 354650

 

Homeless or Need Help?
I am homeless tonight what should I do?
I have a dog, can I still get into the night shelter?
I don’t have a local connection to Bath, will I be turned away?
Will you help with food and showers?
I have a lot of debt with a previous landlord – can you still help me?
I have been given an eviction notice – what now?
I have found myself unemployed; can you help me with my rent?
I have a drug/alcohol problem, can you help?
My neighbours are really noisy and intimidating, what should I do?
My repairs are not being done in my flat – what should I do?
I am bored and have nothing to do all day, what do you provide that could occupy my time?
I want to get into Barnabas House, what do I have to do?
I am due out of prison soon without an address to go to – what can you help me with?
I am suffering violence in my home and have nowhere to go, can you help me?
What are my housing options?

I am homeless tonight what should I do?

Call our Manvers Street Hostel and we will book you into a bed if there is one available or you can turn up at the door and, if we have a bed available, we can book you into it.  Staff will go through an induction with you and then you will see a key worker who will find out your needs and how they can best be met. We will look at your local connection to B&NES. You need to make sure you do not have a live housing benefit claim elsewhere. Your first two nights will be free of charge, following this the cost is £3 per night.

I have a dog, can I still get into the Hostel?

Yes, we allow 1 dog at a time on the basis of a risk assessment.

I don’t have a local connection to Bath, will I be turned away?

No but we will look to reconnect you to your local area if you have one and it is reasonable to return.

Will you help with food and showers?

During the day a very cheap lunch can be purchased and if you are staying at night at the Hostel, a nutritious evening meal as well as showers are available.  We can also give you a list of other services in Bath including those serving food/drink.

I have a lot of debt with a previous landlord – can you still help me?

Yes, your key worker can help you with this as part of your support plan.

I have been given an eviction notice – what now?

It is important to act quickly and we will signpost and support you into the appropriate services. A service you should contact now is: http://www.dhi-online.org.uk/do/bath/the-reach-floating-support-service/

I have found myself unemployed, can you help me with my rent?

We can assist you with making calls to the Housing Benefit department and/or making an application as well as signposting to other services and sources of help.

I have a drug/alcohol problem, can you help?

We can offer you emotional support and signpost you to appropriate services for treatment and specialist support.

My neighbours are really noisy and intimidating, what should I do?

Report it to the Police and report the incident to your landlord. We can help you to do this and signpost you to the appropriate services.

My repairs are not being done in my flat – what should I do?

Call the Landlord.  We can help you to do this and signpost you to the appropriate services.

I am bored and have nothing to do all day, what do you provide that could occupy my time?

We have a meaningful occupation project, social enterprises and volunteering opportunities. You can get involved in as little or as much as you would like from cooking and health and wellbeing groups to bike workshops and volunteering in our charity shops, Manvers Street Hostel, Service Development Team and more! Please call our Volunteer Co-ordinator 01225 354657 or Manvers Street Hostel on 01225 311991 for more information.

I want to get into Barnabas House, what do I have to do?

You need to register on the B&NES Housing Support Gateway:          http://www.housingsupportgatewaybathnes.org.uk/Data/ASPPages/1/136.aspx

I am due out of prison soon without an address to go to – what can you help me with?

If you meet the criteria, you can be referred to Peter House via the B&NES Support Gateway. Or you can access the Manvers Street Hostel.

I am suffering violence in my home and have nowhere to go, can you help me?

Firstly, if you are not safe you should contact the Police.  We have an accommodation project which accommodates women and children escaping domestic violence and accept agency/self-referrals. We are able to signpost and offer support on the telephone

What are my housing options?

There are likely to be a range of  housing options available to you, including the private rented sector, supported housing etc., we can talk with you about these as part of your  support plan.